Warranty & Guarantee: Custom Molds
90-Day Earmold Fit Guarantee:
Please allow a 2-week break-in period for ears to adjust to new earmolds prior to having any modifications/remakes due to discomfort. We highly recommend using the earmold lubricant provided during the break-in period; this assists with proper and easier insertion, and helps to prevent any discomfort while the ears are adjusting to a new fit. We will modify or remake an earmold within 90 days if it does not fit correctly, is uncomfortable, if we made a manufacturing error, or if filters need to be switched to a lesser or higher sound reduction. The original product must be sent back in order to be warrantied. The following are not available under the 90-Day Fit Guarantee: Style changes, material changes, colour changes, or lost earmolds.
3-Year Earmold Material Warranty:
We will repair or remake an earmold within 3 years if it breaks, cracks, or splits due to manufacturing defects, or material failure. The original product must be sent back in order to be warrantied. The following are not covered under the 3-Year Earmold Material Warranty: Style changes, material changes, colour changes, lost earmolds, fit issues, cords, anchors, filters, drivers, cables, or acrylic shells.
2-Year Electronics & Radio Accessory Warranty:
We will repair/replace electronics including drivers or radio accessories within 2 years due to defects or component failure. The original product must be sent back, in order to be warrantied. The following are not covered under the 2-Year Electronics & Radio Accessory Warranty: Earphone and Monitor Cables, filters, water, moisture, or wax damage.
*Warranties do not apply to loss, theft, damage resulting from unauthorized repair or modification, misuse, abuse, accident, negligence, or improper operation or maintenance. Accessories such as cords, cables, and filters are guaranteed to be in working order at the time of delivery and Health and Hearing Conservation Consultants must be notified within 15 days of the shipment date if they are not in working order. Health and Hearing Conservation Consultants will ship back items under warranty at no charge (within Canada). All out of warranty repairs/modifications are subject to standard shipping charges.